Refund Policy

Last updated: 13 Nov 2025

VitalLens API Subscriptions & Prepaid Plans

Due to the digital nature of our API services and the immediate allocation of resources and frame credits upon purchase, we do not offer refunds for any API subscription fees (monthly or prepaid) or overage charges. All sales are final.

Cancelling Your Subscription

You may cancel your monthly subscription at any time through your user dashboard or by contacting us. Your cancellation will take effect at the end of your current billing period, and you will not be charged for the next billing cycle. You will retain access to your plan's features until the end of the current billing period.

VitalLens iOS App

For purchases made through the Apple App Store, please refer to Apple's refund policies. We do not have the ability to process refunds for App Store purchases directly.